Job Description

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking a Customer Service Representative at 1-800 HANSONS in Troy, MI. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life!

Customer Service Representative

Location: Troy, Mi

Pay: $17-hour

Hybrid: 3 days in (Tues-Thur), 2 days out

Shifts:

8am-5pm / 10am-7pm / 11am-8pm / 1pm-10pm

*Must be available to work any day (including weekends) and any shift

Job Summary:

Seeking a highly skilled and enthusiastic Customer Service Representative to join the team at 1-800 HANSONS . As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients. You will have the opportunity to work in a hybrid environment, combining office and remote work. Looking for someone with strong communication skills, a positive attitude, and the ability to multitask effectively.

Roles and Responsibilities:

• Provide exceptional customer service to clients, addressing their inquiries, and resolving any issues in a timely and professional manner.

• Maintain a positive and engaging tone during customer interactions, demonstrating empathy and understanding.

• Gather relevant information from customers to create accurate customer profiles in our database.

• Enter detailed notes into customer profiles to ensure a comprehensive understanding of their needs and preferences.

• Review sales schedules and coordinate appointments between customers and sales representatives.

• Utilize multiple screens efficiently to navigate between customer profiles, notes, and scheduling systems.

• Collaborate with team members and managers on Microsoft Teams or Zoom while on customer calls.

• Adhere to company policies and procedures, ensuring compliance with all customer service guidelines.

Qualifications & Skills:

• Previous experience in customer service or a related field is preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and the ability to think quickly on your feet.

• Exceptional multitasking skills, with the ability to work off multiple screens simultaneously.

• Proficiency in using Microsoft Office Suite and other relevant software.

• Ability to work independently and as part of a team.

• Strong emotional intelligence and the ability to connect with customers on a personal level.

• Positive attitude and a genuine passion for delivering outstanding customer experiences.

What happens next -

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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