Job Description

Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative at a premier client near San Diego, CA !

We’re here every step of the way to help you and your career be the best it can be.

• Virtual/Remote position- must be under 2 hours of driving distance from San Diego***
• We offer a great schedule without weekends- must be flexible with availability M-F
• $17.00 per hour for English Speaking; $17.75 per hour if fluent in Spanish
• You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time.
• Access to outstanding Kelly perks via 

• Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Customizing your customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Maintaining and documenting complete and accurate call and case notes in a professional manner

• Have your High School Diploma or GED
• Experience working in a customer service-related field
• Have a high level of attention to detail, multi-tasking, and ability to organize work
• Have experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Type 30 words a minute
• Love working in a virtual environment, while still being close to the company you support (within a 2-hour radius of San Diego, CA).

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